Privacy Policy

1. Introduction

ClavisCore LLC ("we", "our", or "us") operates FillKit ("Service") and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password
• Profile Information: Company name, job title, location
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Project Data: Form schemas, datasets, API keys you create
• Communication Data: Messages, feedback, support requests

2.2 Automatically Collected Information

• Usage Data: API calls, feature usage, performance metrics
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed
• Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use the collected information for:

• Service Delivery: Providing and maintaining the FillKit service
• Account Management: Managing your account and subscription
• Customer Support: Responding to inquiries and providing assistance
• Improvements: Analyzing usage to improve features and user experience
• Communication: Sending service updates, security alerts, and marketing communications (with your consent)
• Security: Detecting and preventing fraud, abuse, and security incidents
• Legal Compliance: Complying with legal obligations and resolving disputes

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third-party vendors who assist us with:

• Payment processing (Stripe, PayPal)
• Email delivery (SendGrid, Mailgun)
• Analytics (Google Analytics, Mixpanel)
• Hosting and infrastructure (AWS, Vercel)
• Customer support (Zendesk, Intercom)

4.2 Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of ClavisCore LLC, our users, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the service and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory reasons.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Objection: Object to certain types of data processing
• Withdrawal: Withdraw consent for data processing

To exercise these rights, contact us at hi@claviscore.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies for:

• Essential Cookies: Required for service functionality
• Analytics Cookies: Understanding usage patterns
• Preference Cookies: Remembering your settings

You can control cookies through your browser settings. Disabling cookies may affect service functionality.

9. Third-Party Services

Our service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

13. GDPR Compliance

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights to access, rectify, erase, restrict processing, data portability, and object to processing of your personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: